Frequently Asked Questions

No. Donia is an exclusive trade-only brand; we do not sell directly to the general public or consumers.

How do I gain access to trade pricing and ordering? 

To view our professional range and trade prices, you must register for a trade account and be verified as a qualified hair professional.

Why is Donia restricted to professionals only? 

We believe that premium, virgin hair requires professional artistry to ensure the best results for the client and to maintain the integrity of our products.

Our hair is meticulously sourced from southern regions and exclusively uses young virgin hair that has never been subjected to chemical treatments, perming, or dyeing.

What are the benefits of using hair from young donors? 

Hair from young donors retains an abundance of natural nutrients and features perfectly intact, healthy cuticles for superior longevity.

Is the hair ethically sourced? 

Yes. We take pride in offering hair products that truly stand out, ensuring our raw materials are ethically sourced to embody both quality and integrity.

What extension methods do you provide? 

We offer two primary professional application methods: Tape and Weft.

Which lengths are currently available in the trade collection? 

Our current range includes five signature lengths: 16”, 18”, 20”, 22”, and 24”.

What are the core colours in the Donia range? 

Our palette includes sophisticated tones such as Blondie, Blonde Breeze, Frosted, Sun Kissed, Wheat Glow, Cocoa Delight, Cocoa Swirl, Royal, Golden, Golden Drizzle, and Amber Glow.

How can I navigate the shop once logged in?

 For ease of professional use, you can choose to Shop by Extension Type or Shop by Extension Colour.

Because our hair is 100% chemically untreated and healthy, it accepts professional toning and colour beautifully.

What is the expected longevity of the extensions? 

Characterised by natural shine and smoothness, our hair is designed for superior longevity and can be reused across multiple refits with correct professional care.

Does the hair have a natural finish? 

Yes. Due to the intact cuticles and natural nutrients, the hair maintains a stunning, healthy shine and a soft, fine texture.

While your trade price is exclusive, we provide a Suggested Price for each product to help you manage your salon margins effectively.

All orders, invoices, and shipping details are managed through your professional trade dashboard once your account is verified.